U.S. Equipment Escalation Process

1. Scan the equipment's QR code for basic equipment troubleshooting information. This can potentially aid in avoiding costly unnecessary repairs.
2. If the step above does not resolve the issue, contact your Local Service Agent and/or OEM Representative to resolve.
3. If your Local Service Agent and/or OEM Representative cannot resolve your issue, then continue to below step to escalate with the OEM.
4. Submit the online intake form (located below) to formally escalate. Please allow 24 hours for a response from the OEM.
5. If the issue is unresolved within 48 hours, the U.S. Equipment Team will be engaged to connect with the OEM and review and assist with the issue.

Please complete all required (*) fields and press 'submit' when you have completed the EEP form

First Name *

Last Name *

Role *

Phone *

Store Number *

FieldOffice *

Email Address *

Supplier
Manufacturing Company OEM

Issue Type *

Equipment Servicer
Name of Company that provided service *

Case Reference
If this contact is a follow up to a response already provided, please provide the case number as a reference

Feedback *
Please be as specific as possible, including times and dates of the service, as well as the equipment piece and model number (if available) for which the service is referencing.